How does the forwarding email address work?

  • Updated

For optimized management of digital receipts and supplier invoices, you can forward them directly to Qonto by email. We'll automatically match them with their corresponding transactions when possible, so you no longer need to add them manually.

This smart routing ensures your documents go exactly where they belong, making your workflow cleaner and more organized.

โ˜๏ธ This feature is available for all plans and for outgoing payments only.

What about paper receipts? If they have been uploaded to your Qonto application after December 2020, they can be stored and certified with the same legal value as your digitised receipts. Read this article to learn more.

How does it work?

When a supplier emails you an invoice or receipt, you can forward it directly to your companyโ€™s unique Qonto email addresses.

You can find this address on your Qonto web application, under Settings > Document forwarding.

You have two email addresses available for forwarding documents:

  1. One to forward receipts to be matched with transactions (format: receipts-xxx-xxx@inbox.qonto.com).
    • Use for: Receipts and expense documents to be matched with existing transactions
    • Where it goes: Automatically matched with corresponding transaction when possible, or in the Document review section where we will suggest possible match transactions
    • Best for: Day-to-day receipts, expense reports, transaction justifications
  2. One for invoices to be paid (format: pay-xxx-xxx@inbox.qonto.com)
    • Use for: Supplier invoices that need to be paid
    • Where it goes: Directly to your Supplier invoices section, ready for payment processing
    • Best for: Bills to pay, vendor invoices, payment requests
    • Quick access: You can also find this email address directly in your Supplier invoices section

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Our algorithm detects this information automatically and pairs the receipt with its corresponding transaction. It then magically appears in your Qonto application! As an added bonus, the VAT is detected and applied to the transaction in Qonto automatically ๐Ÿ˜‰

For receipts contained in the email body instead of an attachment (an Uber receipt, for instance), we convert it to a PDF and associate it with the transaction.

Automatically forward receipts and invoices to Qonto via Gmail

Whenever you receive receipts and invoices in your Gmail account, they can be automatically forwarded to Qonto to avoid manual import. Learn more about how to set up Gmail to Qonto automation.

Our algorithm detects this information automatically and pairs the receipt with its corresponding transaction. It then magically appears in your Qonto application! As an added bonus, the VAT is detected and applied to the transaction in Qonto automatically ๐Ÿ˜‰

For receipts contained in the email body instead of an attachment (an Uber receipt, for instance), we convert it to a PDF and associate it with the transaction.

 

What are the steps after I submit a receipt to Qonto via email?

When you forward a receipt to receipts-xxx-xxx@inbox.qonto.com:

  1. Qonto analyzes the document and extracts key information (amount, date, vendor, etc.)
  2. Automatic matching:
    • If we find a clear match with an existing transaction, the receipt is automatically attached
    • You'll see it linked to the corresponding payment in your transaction history
  3. Manual review (if needed):
    • If there's any doubt about the match, the receipt goes to your Document review section
    • We'll suggest possible matching transactions for you to review
    • You can select the correct transaction or search manually to complete the match

๐Ÿ’ก This smart matching ensures receipts always end up with the right transaction, while giving you control when needed.

Note: If an invoice is forwarded before the transaction is completed, you can still forward us the document. We will pair it with the transaction automatically once it has been completed.

What are the steps after I submit an invoice to Qonto via email?

When you forward an invoice to pay-xxx-xxx@inbox.qonto.com:

  1. Qonto processes the invoice and extracts payment details (amount, supplier, due date, etc.)
  2. Invoice appears in Supplier invoices:
    • The invoice lands directly in your Supplier invoices section, ready for action
    • All extracted information is pre-filled for you
  3. Take action:
    • Pay immediately - Process the payment right away
    • Schedule payment - Set a future payment date (useful for managing due dates)
    • Create payment request - Request approval before paying

๐Ÿ’ก Your invoices are organized and ready to pay in seconds, with full flexibility on timing and approval workflows.

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