With our new service partner fino.digital, we offer you, as a new Qonto customer, a free account switching service.
With Qonto x Fino, you can conveniently inform your payment partners about your new bank details via the digital platform, close your old account, and keep track of your account switch with the dashboard.
Who can benefit from Qonto's free account transfer service?
As a new Qonto customer, you can use the Qonto account transfer service for free through our partner fino.digital in every price plan.
Important Disclaimer
- The account switching service with fino.digital is offered by Qonto exclusively for German IBANs.
- Please make sure that you have received the email from Qonto confirming the activation of your account before starting the account switching service.
- The service is intended to assist you. Qonto cannot guarantee the successful transfer of all payment partners/transactions, as this depends on several factors beyond Qonto's control.
You already have a Qonto account and want to transfer your secondary account to Qonto as well? In that case, the account transfer service is also free for you. This offer applies to all Qonto plans.
Step-by-step guide for the account transfer
Log in to the fino.digital page for Qonto customers through a secure PSD2 interface using your existing online banking system. The account transfer service will identify your payment partners and list them for you.
You can perform the account transfer on a laptop, computer, smartphone, or tablet. The service is designed for all your devices and guides you through the application easily and within a few minutes.
You can choose whether to load your data directly into the application via the login at your old bank or to add your payment partners manually using the "without online banking" intelligent assistant.
Now follow the instructions in the menu.
After completing the account transfer, you will receive two emails.
1. Order confirmation
An order confirmation informing you that your transfer request has been registered and is now being technically processed. Here you will find a link to your online payment partners, where the stored bank details can only be changed online and not by Fino.
2. Your personal account transfer package
In a second email, you will receive your account transfer package, which includes a log of your transfer with several files in "PDF" format.
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Account transfer package for archiving
- Here, all files are compiled into one PDF. It's sufficient to keep this file for your records.
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Transfer log
- At a glance, you can see all payment partners selected in the service. They are categorized into "self-inform" and "automatically inform" (depending on the settings you have made).
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Closure of the old bank account
- You can request the closure of the old account via the final page. The dispatch is automatic.
- You will also receive the form in the emails for self-sending.
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Self-send (optional)
- Here are all the documents for payment partners that you still need to inform independently.
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Standing orders
- If the system has detected standing orders, you will receive an overview of them.
- Delete the standing orders at your old bank and set them up at Qonto.
- Instructions for setting up standing orders with Qonto.
Done! You can now get started with your Qonto account! 🚀
👉 Tips for logging in to your previous bank
In general, fino.digital offers a connection to any bank that can be addressed through the service's bank search.
Since some banks are still in the process of implementing PSD2 guidelines, there may be changes that are taken into account as best as possible. Therefore, please pay attention to the notes when logging in with fino after selecting your bank.
Also, use the help search function to get specific login tips for your former banking institution.
👋 Service and help
Do you have any questions or need further assistance?
1. Please first note down your user ID. You can find it at the top right of the account transfer overview.
2. Send your request to [email protected]. Our partner is available on weekdays from 9 AM to 5 PM.