How to delete a physical card ?
Deleting a physical card is simple : you have to declare it as “stolen/lost” from your interface (even if you still have this card in your possession).
☝️ Good to know : Your card will definitely be deactivated, you will not be able to reactivate it afterward.
To delete your card :
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From the section “Business Account”, click on “Cards”.
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Select the relevant card and click on “Report lost/stolen" in the lower right corner.
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Then select the “Report as lost” or “Report as stolen” option.
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Confirm the action via Strong Customer Authentication on your paired device (more info here)
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Done, your card is deactivated !
How to delete a virtual card?
You can easily delete a virtual card (including Online advertising cards and Instant* cards) from your Qonto interface. This action must be performed by the Account Holder, Admin or Manager (for their team).
☝️ Good to know : Your card will definitely be deactivated, you will not be able to reactivate it afterward.
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From the section “Business Account”, click on “Cards”
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Select the virtual card you want to delete
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In the bottom right corner, click on “Delete Card”. Then select “Delete”
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Done ! Your virtual card is deactivated.
💡 If the card is "Blocked", it must first be "Unblocked" before it can be deleted. Check this article to know how to proceed.
The Instant* card expires on the end date set initially.
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Available on Business (Advanced) and Enterprise plans only.