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Help Center
Managing my cards and cards transactions
Managing my cards and cards transactions
All information on Qonto cards
Insurance and assistance
What to do if I need to activate my insurance or get a quick assistance ?
How does my card insurance work?
What is the Purchase protection insurance on the Plus and the X card?
What Travel/Purchase insurance is offered on the Plus and X cards?
What is the fraud and phishing insurance coverage protection on the cards?
General
Qonto cards payment and withdrawal limits
How can I order my Qonto card ?
How many cards can I have with my Qonto account?
Does Qonto handle cash and can I pay using signature authorisation?
What is the difference between the budget limit over a calendar month and 30 rolling days?
What is Instant card and how to use it?
See all 15 articles
Services
How can I benefit from the concierge service?
How can I benefit from the LoungeKey™ service?
How can I top up my Qonto account by card?
What are online advertising cards and how do they work?
Can I request a higher monthly limit for my online advertising card?
Managing your cards and security
What should I do if my Qonto card is lost or stolen?
How do I set the PIN code of my Qonto card?
How do I activate my Qonto card?
How do I manage my card's settings?
How can I know my card number, CVV and expiry date?
How can I see or change my PIN?
See all 12 articles
Use of cards abroad
Can I use my Qonto card abroad?
Cards transactions
Why were my commercial dispute and refund request both rejected?
What is a commercial dispute and how long does it take to resolve it?
How do I block or cancel an "in progress" card transaction?
You do not recognize a card payment, what should you do?
How can I dispute my transaction? What prerequisites must be met?
What’s a “processing” card transaction?
See all 14 articles
Apple Pay & Google Pay
How can I add my Qonto card to Apple/Google Wallet?
How can I pay with Apple/Google Pay?
How can I remove my Qonto card from Apple/Google Wallet?