Qonto allows you to initiate international transfers to several countries around the world.
In some cases, your transfer may be rejected, and we are sorry for that. Our goal at Qonto is to communicate as clearly as possible the reason for the rejection in the email you receive. But sometimes, very little information is shared by our third-party provider.
Here are some guidelines and principles to know about international transfers, for two scenarios :
1. The document(s) supplied is (are) not valid or does (do) not meet the criteria of our third-party provider ? Learn more about the 📔 documentation requirements for international transfers on this link.
💵 You will not be charged if your international transfer is rejected.
2. Has your transfer been rejected, and no clear reason has been provided to you ? There are a number of cases in which it will not be possible to execute your transfers:
- Rejection for regulatory reasons, by our external partner or the beneficiary bank
- Insufficient funds to process the payment, as there may be charges on the banking network
- Incorrect or incomplete account information
- Finally, it is also possible that the beneficiary bank or the intermediary banks in the space banking network have not provided a reason.