SEPA Business (B2B) Direct Debit Mandate
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Sign the SEPA Direct debit B2B mandate provided by the creditor
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Log into your Qonto desktop App and upload it into the Direct debits section of your Business Account tab
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Complete the mandate information: the Unique Mandate Reference (RUM), Your Creditor SEPA Identifier (ICS) and Direct debit type (one-time or recurring)
💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.
👉 Attention, a SEPA Business Mandate cannot be disputed once executed.
If you or your partners require additional confirmation, we can sign and stamp the relevant mandate for you. Please note that this is done manually by our customer service and may take some time for processing. We kindly ask you to contact our customer service directly via chat or email (support@qonto.com) regarding this matter.
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SEPA Core Direct Debit Mandate
You don't have anything to do on your Qonto Account !
All you need to do is to provide your Qonto bank details to your creditor and let the creditor sign the SEPA Core mandate. You can download the transactions anytime from your account. The creditor will be allowed to debit your account.
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You can dispute a SEPA Core Direct debit if the amount that appeared in your account history seems to be wrong. You can suspend or reactivate a direct debit at any time.