You cannot find your Qonto card and wish to block it temporarily first, before maybe declaring it lost/stolen ? You can pause it.
How can I block temporarily a card ? 🔒
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From the section ‘Business Account’, click on 'Cards'
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Select the card you want to suspend
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Click on 'Block card'
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Submit your choice.
This action only suspends your card, it doesn't permanently block it. You can decide to unblock it after if you need to use it again.
⚠️ Pausing your card will not cancel the subscription linked to it. To stop it, you must report the card as lost or stolen.
How can I unblock a card following a temporarily blocking ? 🔓
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From the section ‘Business Account’, click on 'Cards'
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Select the card you want to unsuspend
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Click on 'Unblock card'
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Type in your password and select 'Unblock this card'
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Submit your choice.
If you are an employee, you will need the validation of your Admin or Manager.
I haven't found my card and think it is definitely lost/stolen 😔
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First unblock your card if you have blocked it temporarily
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Declare it lost/stolen to block it permanently