In certain situations, it may happen that you don't receive the necessary SMS to validate sensitive operations from your phone.
What should I do if I don't receive the SMS?
If you don't receive the SMS validation code, please try these troubleshooting steps first:
- Make sure you have an adequate telephone network
- If you have a dual SIM phone, remove the SIM not associated with the Qonto account
- If roaming* is on, turn roaming off and try again
- Check if the time and date of your phone is set to automatic mode
- Restart your phone
- If you are abroad, contact your phone operator and verify that SMS are enabled and without limits
*Roaming allows you to make phone calls or access the internet from abroad using a different operator than your own.
What alternative do I have to SMS?
If you have followed the troubleshooting steps above and still don't receive the SMS validation code, please contact our support team by email or from the chat on your Qonto interface.
☝️ Good to know: Our support team can send you the validation code via WhatsApp if you have the app installed and active on your phone. This alternative is available for the following cases:
- Setup of 2-step verification
- Activation of Strong Customer Authentication
- Confirmation and update of your phone number
- Confirmation of some card transactions on the internet
You don't have WhatsApp installed yet? You can still contact our support team, who will help you find the best solution to receive your validation code.