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How can I update my phone number?

  • Updated

You can change your phone number at any time by accessing your Qonto application from your desktop or from your mobile application. To confirm this update, we need to verify your identity. We just want to ensure that no one is trying to impersonate you.

 

I have access to my account and I want to change my phone number, what should I do?

From a computer

  • Log in to your Qonto account from a computer

  • Go to Settings in the bottom left corner and click on Personal settings > Personal profile.

  • Click on the Change button - bellow your previous the phone number

  • Enter your new phone number

  • Enter the confirmation code sent on the new phone number

  • If you have configured the Strong Customer Authentication, you will receive a confirmation request on your associated phone

  • If you have not yet configured the Strong Customer Authentication, you can choose to receive the confirmation code on your previous number or by email. Enter the confirmation code sent to your previous phone number or to your email

  • Your phone number is changed!

From the mobile application

    • Log in to your Qonto account from your mobile application

    • Go to Menu > settings symbol “⚙️” > select your profile

    • Click on the pencil to the right of the phone number

    • Enter your new phone number

    • Enter the confirmation code sent on the new phone number

    • If you have configured the Strong Customer Authentication, you will receive a confirmation request on your associated phone

    • If you have not yet configured the Strong Customer Authentication, enter the confirmation code sent to your previous phone number

    • Your phone number is changed!

 

You can’t modify your phone number or an error message is displayed?

To proceed with this modification, we need to verify your identity to ensure the security of your account.

 

Please send us the following elements by chat:

  • A selfie, having in your hand your ID document close to your face, and a blank sheet of paper with the current date and the word QONTO handwritten.

     

     

  • The following information:

    1. Company's name

    2. SIREN

    3. Last name

    4. Name

    5. New phone number

 

💡 Why is it important to keep your phone number updated?

There are three use cases for which your phone number is required:

  • It allows us to quickly get in touch with you if we suspect fraudulent use of your account

  • It will be asked in order to set up the 2FA verification.

  • It makes 3-D Secure protocol possible (i.e. the sending of a confirmation code for online purchases).

For these reasons, it is very important that you make sure that your contact details are always up-to-date in your user profile.