SEPA Direct Debits may be rejected for different reasons:
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If your balance is running low : top up your account
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If the direct debit request has been sent less than 48 working hours before the debit date
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If your Qonto account isn’t validated : upload your B2B mandate
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If the B2B SEPA Direct Debit mandate is incorrect or hasn’t been correctly uploaded on Qonto : create a new B2B mandate
☝️ Good to know: the direct debit remains pending 48 working hours to give you time to fix the situation.
Some tips to avoid rejection fees and unpleasant surprises
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Keep an eye on your account by downloading Qonto iOS or Android App! By checking your balance daily you can say goodbye to bad surprises.
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Also, make sure that the creditor information entered is correct and that you have successfully filed the SEPA Direct Debit mandate in your Qonto interface.
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If your direct debit has been declined, we advise you to contact the beneficiary to find a solution: initiate a transfer / represent a direct debit
If you think that all the information were correctly settled for your direct debit to be accepted, do not hesitate to contact us:
💬 We encourage you to contact us by logging into your Qonto account and writing to us via chat. Our chat support is available around the clock (24/7). Alternatively, you can call us on our hotline, which is available from Monday to Friday from 8:00 AM to 8:00 PM.