A few traditional banks operate with outdated IBAN databases.
As a result, while making a transfer to your Qonto account, you might receive an error message claiming that your IBAN (or the BIC/SWIFT code) is not valid.
In that case:
Enter your BIC without the final three Xs (e.g. QNTODEB2 instead of QNTODEB2XXX)
Get in touch with the bank's customer support team and ask for the addition of your Qonto IBAN to the database. Point out that the IBAN is accurate and can be used for payment transactions.
And if it doesn't work (again)?
We'll help you find a solution. Please send us a message with the following information:
A short description of the problem: what was the action you've tried to perform and what was the error message (a screenshot would be much appreciated)
The name of the bank involved
The IBAN or account number of the issuer's account
The transaction concerned: time, reference and amount
We'll then find the best way to solve this issue.
You can find more information on this topic in this article.
💡Good to know: We do not yet accept intra-group liquidity transfers (cash pooling).