Here are the main reasons that can explain why our third-party service provider doesn't accept your international transfers yet:
Your company is not yet validated. When the onboarding process will be validated by our team you will be able to get access to the feature.
Your company was recently registered. Thus, all the required information isn't publicly available yet, including your industry activity (ex. for French companies, your NAF/APE code). We automatically check for your industry activity on public databases several times a week, so your account should be granted access quickly.
A representative of your company has requested that its information should not be made available on public databases. If you fall into this case, please reach out to our customer support to provide the required information privately. We will update your company information in our system, so you can get instant access to non-euro transfers.
💡For German companies, the feature can be unavailable if you haven’t submitted the registration information. Our team will check if your company complies with the criterias of our third party provider to allow you to make international transfers.
If you still cannot make international transfers, please contact our Customer Support team on our chat, they will handle your request and resolve it as soon as possible.