Do you need an official document, such as proof of payment or a Qonto business Mastercard ownership certificate, for your professional or administrative procedures? Qonto offers a wide range of certificates to meet your needs. Here’s everything you need to know about requesting them based on your role and the options available.
Where can I download my account certificate?
Your account certificate, which includes your IBAN and BIC/SWIFT, is available in your Qonto app (both web and mobile).
From your web app:
- Go to "Business account"
- Then you have two options:
- go to "Transactions" > "Account details"
- OR go to "Accounts" > select your main account - Select the language (you can choose English or the local language of the country where your company is based) in "Get your account certificate" and click on "Download PDF" to download the file in PDF format.
☝️ Tips: You can choose to include your current balance by ticking the box “Include current account balance".
From your mobile app:
- Go to "Menu", > "Accounts (IBAN)" and select your main account,
- Tap "Account certificate"
- Select the language of your choice (English or the local language of the country where your company is based),
- Select "Download PDF" to download your certificate in PDF format.
As with the web interface, you can include your current balance by selecting the “Include current account balance” option.
What certificates does Qonto provide?
1. Cards & Checks
- Non-coverage certificate by Qonto
- Qonto business Mastercard ownership certificate
- Qonto card payment certificate
2. Account Management
- Proof of transfer (SATD - France)
- Proof of transfer (SA - France)
- Know Your Customer (KYC) certificate
- Account closure confirmation
- Loan ineligibility certificate
3. Transfers & Direct Debits
- Proof of payment
- Certificate of funds provenance
- Proof of non-receipt of funds
- Certificate of receipt of funds
Where can I download a proof of transfer?
- Log in to your Qonto account.
- Go to the Transfers tab.
- Click on the relevant transaction.
- Download the proof of transfer.
☝️ You can't download proof of transfer for card payments yourself, but our support team can issue one for you. Just reach out and we'll help.
Who can request a certificate?
- Account Holder (Owner) and Admin
You can request a certificate and will receive it directly. The account holder will automatically be copied in the email upon sending.
- Manager, Employee, or Accountant
These roles can request a certificate, but the document will not be sent directly to them. Instead, the certificate will be sent to the account holder, who can then share it with them.