Updating the company and personal information linked to your business account is crucial to ensure the continuity and security of the services provided. It not only helps with compliance with legal and tax regulations but also ensures that everything runs smoothly. 😊
We encourage you to update your company information regularly: Inform us immediately about any changes to avoid service interruptions!
As a payment institution, we are also obligated to regularly verify and update the company and personal information linked to your business account to ensure their security and compliance with current regulations. Therefore, we may request the update of company information ourselves!
In both cases: Once the request for information update has been received, our responsible department will review the information provided. We will confirm the information update as soon as the verification process is complete.
In some cases, we may need additional information or documentation to update your file. If necessary, we will contact you at the email address linked to the account and request the completion of a questionnaire and the required documentation.
Have you received the questionnaire to complete? Contact us.
How can I update business and personal information?
Log in to your account and click on "Company Profile".
💻 On this screen, you have the option to change both company information and your personal information and that of all other administrators or beneficial owners.
👥 If you want to add a new administrator or partner, click on "Add an admin or partner".
Need to change the account holder or change the current name? Contact us.
Change company information
🖉 Find the pencil icon next to your company name and click on it to edit the details.
Review and update the following information 📥
General information:
- Company name
- Business name
- Legal form
- Type of activity
- Billing email
- Business address
📎 Upload a registration certificate 👉 add an updated commercial register entry or a tax ID or VAT ID certificate, depending on the legal form of your company:
- Tax information
- Financial situation
As a payment institution, we are required to request this data regularly.
Additional information
💡 Make sure all required fields are filled in. 📩 After the information has been updated, click on "Save" and then on "Confirm."
We will review the information provided and confirm the update once it is complete. Please monitor your emails, as we may contact you for further information or documentation.
Change personal information
🖱️ Find the pencil icon next to your name or that of another administrator or beneficial owner.
Review and update personal details.
📎 Upload a valid identity document.
When the information is updated, click on "Save" and then "Confirm" in the Company Profile section to submit the changes.
📩 After the information has been updated, click on "Save" and then on "Confirm."
We will review the information provided and confirm the update once it is complete. Please monitor your emails, as we may contact you for further information or documentation.