We have introduced a centralized payment methods management hub to give you better control over your payment link options. Located in your Business account > Payment links section (accessible via the Manage payment methods button), this new feature streamlines how you handle payment options for your business.
What can I do with the payment methods hub?
- Discover available payment methods - View all payment options supported for your payment links in one convenient location
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Control payment method availability - Activate or deactivate specific payment methods from this central hub.
Any method you deactivate here will automatically be excluded when you create invoice-based payment links or standalone payment links
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Monitor payment method status - Track the activation status of your payment methods.
Some methods may require additional verification from our payment partner Mollie and won't be available immediately, especially for accounts that require enhanced review.Others may require you to take additional steps, such as completing your onboarding with Mollie or connecting an external account (as is the case for PayPal)
This centralized approach ensures consistent payment method management across all your payment links, whether you're creating them from invoices or as standalone links.
☝️Good to know: Payments made via payment link are received as SEPA transfers. Each payment counts towards your monthly quota of free transactions. Once you exceed your quota, each additional transfer will be charged according to your plan.
To find out the costs of this feature, see this article.
What do the different payment method statuses mean in my payment methods hub?
In the payment methods hub, each payment method displays one of five possible statuses to help you understand its current state:
- Active ✅ - The payment method is fully operational and ready to be used in your payment links
- Inactive ⚫ - You have manually disabled this payment method, so it won't appear as an option when creating payment links
- In review 🔵 - The payment method is currently being reviewed by our payment partner Mollie. No action is required from you during this process
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Action required ⚠️ - Additional steps are needed on your part, such as:
- Completing your Mollie onboarding process
- Linking your PayPal account (for PayPal payments)
- Providing additional verification documents
- Rejected ❌ - The payment method request has been declined by Mollie (this is rare and typically only occurs in exceptional circumstances)
You can view and manage these statuses directly from the payment methods hub, giving you full visibility into which payment options are available for your customers and which may need your attention.
How can I view detailed information about each payment method?
You can access comprehensive details about any payment method by clicking on :
- 🖥️ Business account > Payment links section (accessible via the Manage payment methods
- 📲 Business account → Payment links → Payment links settings
The detail view provides essential information including the method's current status, availability by country, settlement timeframes, and applicable fees.
Active payment methods will also display a Deactivate button, allowing you to easily disable methods you no longer wish to offer to your customers directly from this detailed view.
How do I activate PayPal as a payment method?
PayPal is a special payment method that requires additional setup compared to other options.
Unlike most payment methods that become immediately available after activating payment links, PayPal will always show an Action required status until you complete the connection process.
To activate PayPal for your payment links:
- Access PayPal settings - Click on PayPal from your payment methods hub (you must have payment links already activated)
- Start the setup - Click on the "Set up" button
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Connect your account - You'll be redirected to an external PayPal flow where you can either:
- Connect an existing PayPal account
- Create a new PayPal account if you don't have one
- Complete the connection - Follow the prompts to finish linking your PayPal account
- Start using PayPal - Once the connection is completed, PayPal will become available as a payment method for your payment links
This one-time setup ensures secure integration between your Qonto payment links and your PayPal account, allowing your customers to pay using their preferred PayPal payment options.
How do I refund a payment?
You can process up to 100 refunds at once from your dashboard or the Mollie app.
Refunds are available for all payment methods,except gift cards and purchases made with Paysafecard.
☝️Good to know:
- The refund process for PayPal payments is slightly different. To learn more, scroll to the end of this article.
- Refunds for credit card transactions must be processed within one year from the transaction date.
From your Mollie dashboard:
- Log in to your Mollie dashboard
- Go to Transactions → Payments
- Select the payment you want to refund
- At the top right of the page, click Create refund and enter the amount you want to refund
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Optional: Add a description
- It will appear on your customer's bank statement
- This is not possible for credit or debit card payments
- Click Refund to confirm the refund request
From the Mollie app:
- In the Mollie app, go to Payments and select the payment you want to refund
- At the top right of the screen, tap Refund
- Select the amount you want to refund
- Add a description
- Tap Refund
☝️ Good to know: Once the refund request has been confirmed, you can cancel it within 2 hours.
How do I refund a PayPal transaction?
PayPal refunds are processed via PayPal. To refund a PayPal transaction, you must have sufficient funds available in your PayPal account.
- The refunded amount will be taken from your PayPal balance, not from your Mollie balance
- PayPal refunds must be made within 180 days from the transaction date
- Refund fee: €0.25 per refund
When will my refund be processed?
Your refund will be processed on the next business day.
In most cases, your customer will receive the refund in their account within 2 business days. If your customer paid by credit or debit card, their refund will appear on their account statement within 14 days after the refund has been processed.
What if my balance isn't sufficient to issue a refund?
To refund a customer, Mollie deducts the refund amount from your available balance.
If your account balance is insufficient, your refund will be put on hold until you receive more funds or top up your balance yourself.