Keeping your personal and business information accurate is essential for security and legal compliance. Qonto makes it easy to update your details directly from your account, ensuring your information stays current and your account remains secure.
You can update your personal and business details by submitting the required supporting documents, which our team will review for security.
This feature is available on 💻 web only.
How do I update my personal information?
To update your personal details such as name, address, or other profile information:
- Log in to your Qonto account on web
- Go to Settings (bottom left corner)
- You will arrive on Personal profile
- Update the information you need to change: profile picture, mobile phone, email address, IBAN, preferred name
You can also update your other personal information (date of birth etc). Those updates will be review by our team first. Once approved, the updated information will be visible on your account. 🙌
How do I update my company information?
Only the Owner can modify the company information.
To update your business details such as company address, legal name, or registration information:
- Go to Settings > Organization details
- Scroll to the section File an up-to-date registration document
- Upload an official company registration document dated within the last 3 months, such as:
- Handelsregisterauszug (Commercial Register Extract)
- Transparenzregisterauszug (Transparency Register Extract)
- Gewerbeschein GeWA1 (Trade License GeWA1)
- Partnerschaftsvertrag (Partnership Agreement)
- Brief vom Finanzamt (Official Letter from Tax Office)
- Update any other company details as needed (logo, billing email address, etc.)
- Click Save to submit your changes
Once you submit your changes, our team will review them. A banner will appear in your interface to let you know your request is pending validation. Your information will be updated as soon as our team approves it.
Please note that you won't be able to submit a new change until your current request has been validated. If you need to make an additional update, simply wait for your first request to be approved before submitting a new one.
☝️ Important for associations: If your organization is an association and you need to update your address or other details, please contact our Support team at hallo@qonto.com for assistance.
How do I update company leaders and shareholders?
If you are a corporate officer and legal representative but this is not reflected in your Qonto account, you can update your leadership structure:
- Go to Settings > Organization details
- In the leadership section, select Yes to confirm you are a corporate officer and legal representative
- Submit an up-to-date company registration document (dated within the last 3 months)
- Verify that your tax information is filled in correctly
- Click Save to submit the changes
- Our team will review and validate the updated leadership information
Once validated, your role as corporate officer and legal representative will be properly reflected in your account.
How to update my phone number or email address?
Go to Personal settings > personal profile to update either your phone number or email address. For detailed instructions, see: