Keeping your personal and business information accurate is essential for security and legal compliance. You can update most of your details directly from your Qonto account. Some changes require supporting documents and are validated by our team before they take effect.
💻 This feature is available on web only.
💡 If your company's account hasn't yet been validated by Qonto and isn't fully operational, you won't see the option to request changes to your company information in your interface. In that case, please contact our team by email or chat and we will update your details for you.
How do I update my personal information?
- Log in to your Qonto account on web.
- Go to Settings (bottom left corner).
- You will arrive on Personal profile.
- Update the information you need to change.
You can edit the following directly:
- Profile picture
- Mobile phone number
- Email address
- IBAN
- Preferred name
Other personal details (such as your date of birth) require supporting documents and are validated before they appear on your account. 🙌
For the full list of accepted documents, see our guide on identity documents accepted by Qonto.
How do I update my company information?
Only the Owner can modify company information.
To update details such as your company address, legal name, or registration information:
- Go to Settings > Organization details.
- Scroll to the section File an up-to-date registration document.
- Upload an official company registration document dated within the last 3 months, for example:
- Commercial Register Extract
- Transparency Register Extract
- Trade License GeWA1
- Partnership Agreement
- Official Letter from Tax Office
- Update any other company details as needed (logo, billing email address, etc.).
- Click Save to submit your changes.
What happens next? A banner appears in your interface to show that your request is pending validation. Your information is updated as soon as it is approved. You can't submit a new change while a request is pending, so if you need another update, wait until the first one is approved.
☝️ Associations: if your organization is an association and you need to update your address or other details, please contact our Support team by email or chat.
How do I update company leaders and shareholders?
If you are a corporate officer and legal representative but this isn't reflected in your Qonto account, you can update the leadership structure yourself:
- Go to Settings > Organization details.
- In the leadership section, select Yes to confirm that you are a corporate officer and legal representative.
- Upload an up-to-date company registration document (dated within the last 3 months).
- Check that your tax information is filled in correctly.
- Click Save to submit your changes.
Once validated, your role as corporate officer and legal representative will be reflected in your account.
How to update my phone number or email address?
Go to Settings > Personal settings > Personal profile to update either your phone number or email address. For detailed instructions, see: