If you are dissatisfied with Qonto's service, you can easily and quickly send your complaint to our team – regardless of the reason for your dissatisfaction.
Please note that this information is only valid for customers with a German IBAN.
Here's how to proceed:
Contact our Customer Support
Please contact our support team via the chat in your Qonto session.
Most of the time, our staff quickly find a solution for you. However, if this is not satisfactory for you, you can submit your complaint online or by mail.
Submitting a complaint online or by mail
Online Submission
You can send your complaint online to reklamationen@qonto.com.
Submission by Mail
Please send your letter by registered mail with acknowledgment of receipt to the following address:
OLINDA Zweigniederlassung Germany
Beschwerdemanagement Qonto
Warschauer Platz 11-13
10245 Berlin - Germany
Processing & Deadlines
You will receive an acknowledgment of receipt within 24 hours.
Your complaint will be processed by the responsible department as quickly as possible and at the latest within 15 working days, except in exceptional cases, about which you will be informed in advance (in such cases, you will receive the final response within a maximum of 35 working days).
☝️Good to know: Since you are acting in a professional capacity, you cannot initiate a mediation procedure.